Order And Delivery Policy

Shopping Policies

Thank you for choosing Exotica as your e-shopping portal. For further help and assistance, please scroll down to the appropriate category.

Order Procedure

You can place your order directly on-line or by telephone.
Lebanon phone orders: please call on +961-9-213323 to place an order for Lebanon. We are available on the below days and times (Beirut time):

- Monday through Saturday from 9:00 am till 8:00 pm 
- Sunday from 9:00 am till 12:30 pm


UAE phone orders: please call on +971 4 5136501 to place an order for Dubai and Sharjah and on +971 2 6444416 to place an order for all other regions in the UAE.

We are available on the below days and times (UAE time):

- Saturday through Thursday from 9:00 am till 6:30 pm

- Friday from 4:00 pm till 6:30 pm


Should you encounter any problems whilst browsing our site, please email us at: contact@exotica.com

Order Confirmation

1. Expect a confirmation message from our customer service team regarding placement and delivery of your order.
2. Once we receive your order, you will directly be notified by return email that your order was received and will be processed. If you don’t receive this email confirmation, please contact our customer service department.
3. Order Tracking

For information regarding your processed order please log in and track your order

Payment Facilities


We do understand your concern about payment securities and assure you that payment on-line is 100% safe and secure. The information you provide is automatically encrypted and cannot be read while transmitted over the net.


Payment Methods

You can choose any of the following payment methods:
1. Online Payment: Visa and Master & American Express cards can be used for on-line payment.
2. Offline Payment: money transfers are accepted (Western Union or MoneyGram) or cash payments in any of our branches in Lebanon and the UAE


Payment Confirmation

Once your payment procedure is completed, you will receive a payment confirmation.
In rejection cases, our customer service team will get back to you for more help.


Satisfaction Guaranteed

We aim at providing you with the best quality of products and services. If for any reason you are not satisfied with our service or have any question about your order, please contact our customer service department by email at contact@exotica.com or by phone on +961 9 213323 at the below hours (Beirut time):

- Monday through Friday from 9:00 am till 5:00 pm