FAQ

Here are some common questions we often receive at Exotica. Whether you're curious about our flowers, plants, services, or delivery details, we’ve got the answers to help make your online experience seamless!

Exotica was founded in Lebanon in 1978 under Debbane Group, as a horticulture company involved in the ornamental and gifting sector. To date, we have over 350 employees spread across the impressive showrooms, flower and plant production nurseries, and landscape contracting divisions. Our stores stretch from Verdun and Achrafieh in Beirut to Naqqache and Jounieh further north.

Yes, you can place an order as a guest without creating an account. However, creating an account allows you to track your orders and manage your purchases more easily.

We accept credit cards, including VISA, Mastercard, American Express, as well as Apple Pay, Google Pay, and other payment methods like OMT, BOB, Western Union, and Whish. You can also pay your order over the phone with the help of our call center.

We offer same-day delivery across Lebanon, if you place an order before 4:30 PM (GMT+3). You can also choose to schedule your delivery for the next day or on any other date that suits you.

Yes, you will receive an automatic email once your order has been delivered.

Yes, you can send a gift anonymously. Simply select the gift option at checkout and enter the recipient's information without including your name.

If you forgot to add an item to your order, please contact our customer support team as soon as possible. We will do our best to modify your order before it ships.

Yes, you can customize your order. Please contact our customer support team, and they will assist you with the customization process.

We've got plenty of videos on our social media channels and online blog articles to help you look after your plants and flowers, but if you can't find the answer you're looking for, you can reach out to our team using the request form or by contacting our customer service.

You can contact our customer support team via email at contact@exotica.com, by calling us at 1533 or +961 9 21 00 23, or on WhatsApp at +961 76 11 16 13. Our support hours are Monday to Friday from 9:00 AM to 5:00 PM, and Saturday from 9:00 AM to 1:00 PM.

Visit us in a store near you

Pop into our branches in Achrafieh, Jounieh, Naqqache, Verdun, or our nursery in Zouk Mosbeh for a wide variety of flowers, plants, and more!