Shopping & Refund Policy

Welcome to exotica.com!

Discover our stunning floral arrangements and bouquets—perfect for any occasion—with same-day delivery available across Lebanon. Browse our selection of indoor and outdoor plants, many lovingly grown in our own nursery.

Add a special touch with thoughtful extras like balloons, chocolates, wines, candles, and more.

We’re here to make your shopping experience easy, enjoyable, and unforgettable.

 

Order Placement

You can place your order online or by phone at +961 9 21 00 23.

Online Checkout:

  • Select your items
  • Choose an add-on
  • Enter your details and the recipient’s
  • Choose delivery date and time
  • Select a payment method
  • Complete billing details or contact us for offline payment options

 

Phone Orders

Our team is ready to assist you with orders for Lebanon. Call +961 9 21 00 23 during these hours (Beirut time):

  • Monday to Friday: 9:00 AM - 5:00 PM
  • Saturday: 9:00 AM - 1:00 PM

 

Order Confirmation & Tracking

You'll receive confirmation emails when placing and delivering your order. If you don't, please contact us.

 

Payment Methods

Choose from the following options:

  • Online Payment: Visa or Mastercard
  • Offline Payment: Western Union, OMT, Whish, BOB or in-store cash payments

 

Return & Refund Policy

Our team of professional florists takes the utmost care in crafting your selected arrangement or bouquet, while our plant specialists carefully choose a plant that closely matches the one you selected on our website.

If for any reason you’re not satisfied with your order, you have 72 hours from the time of delivery to submit a claim. To be eligible for a return, the item must be in its original condition as delivered.

Please take clear photos of the item, highlighting the issue, as our team may request additional details to process your claim. If your claim is approved, our customer care team will notify you and either send a replacement or, in rare cases, initiate a refund to your original method of payment.

Refunds will appear in your account within a few days, depending on your card issuer’s policies.

 

Contact Us

For any inquiries or claims, contact us online or call +961 9 21 00 23 during these hours (Beirut time):

  • Monday to Friday: 9:00 AM - 5:00 PM
  • Saturday: 9:00 AM - 1:00 PM